Manager Web and Mobile Systems-Permanent

Location: Norwood
Posted on: November 18, 2024

Job Description:

Senior Manager, Web & Mobile Systems

The Senior Manager, Web and Mobile Systems is the IT partner to the Marketing business unit and the owner of all production technology solutions that allow consumers to interact through any online channel. This role provides both day to day operational management and strategic leadership for all corporate web sites and mobile apps.

Responsibilities:

Develop products and features for the website and mobile systems focusing on optimizing and enhancing the consumer experience

Regularly interface with technology partners (including the Infrastructure and Enterprise Architecture teams), Marketing Teams and Vendors to manage delivery of projects across and production support of the web and mobile platforms

Execute business strategy by providing representation on cross-functional teams supporting current and future initiatives

Be versed in industry trends for the web and mobile space as well as the quick service restaurant industry trends specific to these areas

Track and understand the implications of new developments in key areas such as Apple and Android operating systems, restaurant websites and mobile apps, and overall technology hardware PCs, tablets, phones, etc.

Organize and report on consumer and system metrics and behaviors on the web and through mobile devices/mobile applications to inform platform management and strategy

Communications to internal stakeholders and management of project progress

Negotiate Vendor contracts in the best interest of the company and its Franchisees with clear and quantifiable service levels, clear monitoring and reporting requirements, and with vendor penalties for non-performance

Provide support outside of business hours as needed to manage and facilitate the resolution of key support issues or escalations

Ensure all design and development activities across these platforms adhere to all industry best practices and regulations related to data security

Partner with Enterprise Architecture team to support R&D initiatives that have consumer impact

Primary management accountabilities include:

Assists the Department Manager in the development of department goals and budgets, and measurement of their results

Able to effectively lead teams of people from a variety of functional areas to reach common project goals

Select, direct and provide coaching and feedback to the project team

Responsible for staff hiring, development, training, performance reviews and retention

Primary project accountabilities include:

Participate in the initiation and planning phases by gathering project data and requirements and providing input on project activities and timing

Monitor and report project status to the team, sponsors and leadership

Utilize project management tools and disciplines to execute project processes including: risk management, issues resolution, change management, quality assurance, and document management

Ensure project deliverables are completed with quality, in a timely manner and within approved budgets

Participate in the evaluation of the project by giving input for post-project hindsight

Where there is no assigned IT Project Manager, this role has primary responsibility for the management and overall delivery of projects

Requirements:

Bachelor s degree with concentration in IT or business

Minimum of 7 years of progressive, relevant IT experience

Minimum of 5 years of website/e-Commerce system design and implementation experience

Preferred experience in using Day/Adobe CQ Content Management System

Detailed knowledge of relevant applications and technical platforms including but not limited to HTML, JavaScript, Linux, Java, CSS, Apache, web analytics and SEO\SEM

Experience implementing systems and processes, preferably in a restaurant or retail environment

Experience with Vendor Management and Release Management

Excellent Customer Service Skills and attention to detail

Excellent Time Management Skills

Practical experience in building business and technical requirements

Excellent interpersonal skills with the ability to meet common objectives through teamwork

Excellent verbal, written communications and presentation skills with an emphasis on being able to present technical topics in an easy to understand way for non-technical customers.

Strong partnering skills and a service leadership mindset are required.

Extremely well organized (including good project management skills) and high attention to detail

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