Customer Service Administrator

Company: Beacon Hill Staffing Group
Location: Bedford
Posted on: February 4, 2025

Job Description:

Our client, a non-profit organization based in Bedford, MA, is s seeking a six-month temporary Customer Service Adminsitrator to join their team! this role is onsite in Bedford, MA, full time hours Monday through Thursday, and paying between $22-25/hr. Interested and qualified candidates are encouraged to apply today!

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Duties:
Customer Service experience/Phone Customer Service experience.
Good communication skills. Good computer skills.
Inbound phone calls and emailing. Averaging 20-30 inbound calls per day.
Need to be comfortable on the phones.
If they have knowledge or experience with benefits or policies, big plus.
Need to be able to multi-task.
Must be able to hear questions from customers and find out the answer quickly.
They will be talking about policies and benefits with the customers.
Good personality skills is always a good match.
Assist customers, answering phone call questions about Benefits and Policies.


Required:
Experience in Workday
Strong customer service skills
Proven interpersonal, oral and written communication
Strong attention to detail
Strong analytical and problem-solving skills
Ability to multi-task in a fast-paced environment
Ability to work well under pressure
SharePoint
Microsoft Excel


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, Chelsea , Customer Service Administrator, Hospitality & Tourism , Bedford, Massachusetts