Sr. Delivery Manager, Infrastructure

Company: BetMGM
Location: Boston
Posted on: January 23, 2025

Job Description:

About UsWe are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.We were recognized as one of Glassdoor's "Best Places to Work".About the RoleThe Sr. Delivery Manager, Infrastructure will be responsible for managing the Technology Infrastructure program, which will drive efficiencies across the BetMGM business landscape to support overall business objectives. This role will be responsible for applying a standardized project management methodology and documentation procedures using tools such as Smartsheet, Microsoft Teams, Confluence, etc. to increase visibility into Technology infrastructure initiatives, maintain infrastructure budgets, and foster stakeholder engagement. The Sr. Delivery Manager, Infrastructure will be a catalyst for change in ways of working by promoting collaboration, documentation, and communication throughout the Technology Infrastructure project lifecycle. This role will work with the Director of Technology Strategy and Transformation to update and maintain a Technology Infrastructure roadmap and to establish KPIs to measure the success of Technology Infrastructure program initiatives. This role will also be responsible for creating and presenting key project highlights to the Technology department, Technology Senior Leadership Team, and BetMGM Executive team via regular updates, in addition to maintaining real-time dashboards and metrics.Responsibilities

• Apply a standardized project management methodology to ensure the successful delivery of all infrastructure initiatives abiding to time, budget, and scope requirements
• Create and upkeep scope specifications and project/program plans, program level tracking/reporting, and communication plans
• Estimate time and resource requirements and monitor milestone completion through the entirety of the project lifecycle
• Align with the Director of Technical Strategy and Transformation to understand the strategic needs of the business and incorporate them into a Technology Infrastructure roadmap
• Prioritize Technology Infrastructure projects based on business need and project resource capacity
• Develop and maintain relationships with key infrastructure stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc.
• Leverage data to create KPIs and dashboards to increase business visibility into overall Technology Infrastructure program performance as well as individual infrastructure project performances
• Align with Technology stakeholders on infrastructure approaches and challenge, when appropriate, to ensure solutions are aligned with BetMGM business needs, are cost-effective, and are designed optimally
• Create and review work products across the Technology Infrastructure program to ensure all project risks (technical, operational, and financial) are raised and escalated and an accurate project status is communicated and represented in project documentation
• Serve as the first point of escalation for infrastructure project roadblocks and/or risks
• Manage the Infrastructure program budget by reporting on project costs and raising unforeseen costs to management for review
• Identify and implement Infrastructure operational enhancements such as updated templates, automation, process documents, etc.Qualifications
  • Bachelor's or advanced degree in Computer Science is highly preferred
  • PMP certification highly desired
  • 5+ years of project/program management roles within an IT organization
  • 3+ years of experience managing day to day operations in an infrastructure role
  • Experience working with stakeholders to develop and implement infrastructure solutions
  • Excellent analytical and strategic thinking skills
  • Experience managing large scale global cross-functional technology infrastructure projects by creating supporting project/program plans and program level tracking/reporting
  • Experience managing a disaster recovery, data center decommissioning, or data center buildout project highly preferred
  • Ability to successfully work across cultures and locations, driving team cohesion and effectiveness
  • Ability to work autonomously, escalating when required to remove roadblocks or hurdles
  • Experience in a gaming, hospitality, retail, or similar industry preferred
  • Ability to inspire via superior communication (both written and verbal) & strong interpersonal skills are required
  • Experience communicating and interacting with executive teams is preferred
  • Demonstrated ability to successfully partner with a wide range of stakeholder including vendors, regulators, partners, and third parties
  • Experience using tools such as Smartsheet, Microsoft Project, Trello, etc. to optimize team efficiency
  • Organized, adaptable, and able to tackle the challenges of working on multiple Infrastructure Technology initiatives simultaneously in a fast-paced environment
  • Ability to come into the office and/or travel to other locations for key meetings and workshops with stakeholders
  • Values attention to detail and understands the importance of precision in quality of workThe annual salary range for this position is $110,800 to $145,425. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.Gaming Compliance & Licensing RequirementsAs an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.About Our CultureBuilding BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.What We OfferAs a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

Keywords: BetMGM, Chelsea , Sr. Delivery Manager, Infrastructure, Executive , Boston, Massachusetts